My understanding, and I would have to get confirmation on this from people with more technical expertise than I have, is that we are updating our automatic voice response system at the call centre; it is definitely not state of the art. The new system would be more integrated into tracking the cases through the call centre as they move throughout the rest of our system. I don't know that we'll have that capability, but I would certainly hope we could try to build in the capability whereby we could electronically track those kinds of questions.
On June 5th, 2007. See this statement in context.