Thank you.
I have a couple of questions on some of what's been said, looking at it on a comparative basis. There was some mention of the turn-down rate or acceptance rate, and the processing times. When you look at it in the bigger context, how do we compare with other developed countries in acceptance rates or turn-down rates and processing times?
When I listen to some of the factors you have to deal with—in other words, you may have a drastic reduction in claims in one area because of a third-party agreement, and you have positions that aren't filled according to what you might like—I appreciate you're balancing quite a few things. But you have a program to ensure you have quality people in place, and you have a program that deals with the assessment of risk, or pre-removal risk assessment, following a determination in the event of a negative decision.
Have you looked at how our system, process, and procedure compare to developed countries? How would you compare what we now have in place...obviously not what you had hoped for?