Again, I guess my question is whether there is a range that's reasonable. Maybe waiting 40 weeks or 50 weeks for a decision to be made is reasonable, but waiting four years for that decision would be unreasonable.
Airlines can tell you what percentage of their flights arrive on time. I suspect if it drops below some level, it's deemed as unacceptable.
Maybe this isn't a question, it's more of a suggestion. I wonder if that isn't an area where some time should be spent to develop standards in terms of how quickly files should be dealt with. That's a better way to measure the success of the department rather than how many files they happen to plow through in a year.