Noting the various recommendations you had and the responses to them, other than the case management system, what is the next area to watch for an audit?
In response to a question raised about undocumented workers, I'm wondering if it's possible within the audit to look at whether there's any systemic bias in this type of worker not being able to come through the system. Is there a reason for that, other than queue jumping and not waiting in line to go through the proper system? Has any thought been given to that, or have you looked at that aspect of it in your audit procedures?