A number of organizations have pointed out that immigrants do not complain, because they are afraid of reprisals. I believe they fear the RCMP, but they also fear Immigration officers as well. Immigrants believe that, if they complain, immigration officers will find them and cause problems for them.
A recent article indicated that 15 of the 56 complaints examined by the department were well founded. That is almost 20 per cent of the total. If we extrapolate that figure, we might be led to believe that many people feel they're being cheated by the immigration system and cannot take their complaints anywhere.
Have you assessed the immigration complaint mechanism?