People also turn to our offices to complain about the fact that staff in foreign offices render decisions that are quite different from those rendered by Canadian staff. We are receiving more and more complaints to that effect. I would like to know how staff in foreign offices are hired.
When the issue comes up in the newspapers, the Department's spokesperson says that things are done this way to ensure efficiency and effectiveness.
Would you be in a position to make recommendations, and to determine whether people are being adversely affected by immigration services and the procedures in place?