I know that when we did this audit in 2003, we talked about processing times. We have this, and I presume members have this as well. It's facts and figures that come from the department. I note that they do talk about the processing times. They talk, as well, about approval rate. They also present the number of cases that are pending or what they call their inventory. The levels are really set as an objective, and I think that will determine the resource levels within the department. It also has a direct impact on the inventory, or as some would say, the backlog, because the greater the numbers that you accept—of course it will bring it down if you reduce those numbers—the backlog is going to go up. I presume this will affect processing times as well. They're all interrelated.
The levels are actually very detailed by type of category and by class. We've never actually looked at how it is established; we've taken that as a given. It's like a policy issue for us. We'll look afterwards to see how they manage that and how they do the processing.