My understanding is that when the assistant deputy minister, Janet Siddall, appeared before this committee in early June, I believe, she made an undertaking. She spoke about this. Certainly we understand, when we're passing on significant information to our clients, either citizens or non-citizens, the importance of being sensitive to that message and, where appropriate, of providing them with avenues of resolution.
On February 11th, 2008. See this statement in context.