You can put as many things as you want on the website, but the people out there don't want to go to you guys at all. For some reason, they feel that going to a consultant will somehow expedite their file, and that if they go to you it's not going to happen. There is a perception out there that going to the department is not the successful way. The question is, how do we improve security for clients who go to consultants?
On April 28th, 2008. See this statement in context.