I thought in the passport division that all the money we get from passports we then spend on getting people their passports faster.
I learned of an act that was passed on March 31, 2004, called the User Fees Act, that basically said, in the spirit of accountability and transparency, there would be performance standards published and the act would be followed. So you would either lower the fees or drop the fees or take the fees to make sure the services are delivered as quickly, as efficiently, and as streamlined as possible.
I would think that's common sense. So why wouldn't the department do that kind of work or voluntarily follow that User Fees Act?