Your first question, in terms of what the chair said to the minister, I really can't speak to. I do know that the chair has indicated to the current minister, and indeed to his predecessors, the need for appointments, the impact of delaying appointments, and the amount of time it does take to train our members.
In terms of the training period, the six to twelve months is obviously an average. There are definitely some people who are able to get up to speed quicker than others and there are some who need a little bit more help than others in order to get up to speed. We generally say that our formal training program takes about six months, but having trained the member, that doesn't mean that he or she is as productive as an experienced member. That varies again from individual to individual, and in terms of the appointments that we've had recently, we are definitely looking at whether or not we can tweak our training program to recognize that not everybody maybe needs to go the full six months of formal training. They will be able to “fly solo”, in a sense, before that six-month period and indeed become fully productive before the end of the twelve months.
In terms of your last two questions, particularly around the backlog, we are looking internally within the board at the numbers, as I indicated in my opening comments. Our current backlog in the RPD is 58,000. While the gap in the membership complement has definitely been a contributing factor, the very significant increase in refugee claimants is also a very significant factor in the backlog. We took in approximately 36,000 claims last year--