Well, at the time....
Sorry, let me just get the reference.
I'll read from paragraph 2.104:
The percentage of claims outstanding for more than one year increased from 21 percent to 31 percent between 31 March 2006 and 31 March 2008. During the same period, the average and median processing times went respectively from about 12 and 10 months to about 14 months for each.