To be honest with you, I lead a very busy lifestyle. Many of my friends and family members who know me.... I have not even gone to my cousin's house, and she's owned that place for quite a while. My interaction with them was very limited.
To be honest, my mom is usually home by herself. In the limited interaction that I did have with these women, my mom would lie on one couch and watch TV, and the caregiver would be lying on the couch beside her also watching TV. I saw many times in my home, in the limited interaction that I had.... Usually it's the caregiver who takes care of the person who needs the help, but my mom would actually be cooking her dinner. My mom would actually be making food for her.
In terms of how they were treated, these allegations have come as a shock, because they were treated with love, compassion, care, and respect. Anyone who has ever gone into my home can vouch for that.