The vast majority of clients come into our office because they have complaints. Several other agencies help caregivers, and they usually help them fill out forms to extend permits. Most of the caregivers we see come because they have some irregularity regarding their immigration documents—misrepresentation, for example. A lot of them come because of violations of the Employment Standards Act.
In most instances, we try to resolve the issue if we can. In some instances, we make referrals to other agencies. In some instances, we help them retrieve documents, with the help of the police. In other instances, we provide them with guidance on making claims through the Ministry of Labour.
As to categorizing and looking at what the most common violation would be, I would think it's people who are working long hours and not being paid adequately. Most of them, for example, work on statutory holidays 12 hours a day and only get paid for the regular 40 hours per week. Most of them don't receive overtime.