I called her because I received a phone call from a woman who sounded very upset on the phone. In fact, she was crying. Usually, staff do not deal with crisis calls and caregiver calls. I usually take the call and treat it as a crisis call. In this situation she was crying, and she gave a lot of information pertaining to the situation in her workplace. Based on my determination, I got her permission to make a phone call. She gave me the number in Ottawa; I made the call and had a conversation.
On May 14th, 2009. See this statement in context.