I believe at the beginning of the year you were given a letter explaining how to contact the department. It included numbers and addresses. There are definitely services for members. We try to provide you with as much information as possible.
Also, I would like to somewhat correct what you said regarding requests from clients. As much as possible, we try to give them the information they request. However, we cannot use all our resources for that. Generally, we tell them how long it will take for their case to be processed, and we tell them that they should not contact us in writing during that period. In that regard, it is true that some write to us and do not receive an answer. However, when a case is unusual, we provide the information.
I would now like to tell you what our objective is in terms of modernization. Ms. Chow referred to Australia and the fact that they provided information. In this regard, we want to go even further. The idea is to provide clients with an update on their case every three, six or nine months. That way, clients would not have to go to somewhere and check the status of their case. This information would automatically be sent to them by email. We have not reached that point yet. First, we have to finalize our global case management system. I would add that these improvements are definitely part of our plan in the coming years.
If, as members of Parliament, you do not receive the information you need, the director general of case management can also help you.