Thank you very much, Mr. Chair.
I would like to take advantage of your presence here today to ask you a question that concerns me.
When people come to their members of Parliament to ask for help, members often have a difficult time obtaining information on the status of their case. When people submit their applications, the department gives them no idea of the progress of their case. I understand it would probably be difficult for officials in the department to answer everyone who is concerned about the fact that they submitted an application months ago and have not yet received news, etc.
However, when people come to us to raise complex or worrisome cases, we try to contact your organization but it is often difficult to find out the stage the case is at.
Is there a clear policy on the assistance you can provide members of Parliament so that they can help a fellow citizen or a future citizen through the process?