Ms. Fraser, Ms. Therrien, Mr. Flageole, thank you very much for coming.
If possible, I would like to talk about the IT management of our files abroad and the infamous world case management system, which does not seem to work very well. This exercise was started in 2000, if my memory serves me. It seems that there were a number of failures during its implementation.
Could you tell us the main reasons for these failures during the implementation of the system?