As an example, when we did the last audit in 2000, we saw that immigration officers abroad were spending a lot of time assessing language skills. One of the only ways to do that is to have interviews, so they were interviewing a very high number of people, and that took a lot of time with scheduling and meeting and whatever.
Since then, they have moved to using those official language tests. The number of interviews was reduced very significantly, since those interviews were done mainly for language purposes. The visa application office is a fairly interesting concept too. People are applying there. It's like a service provider. They do a lot of work, reviewing the application and putting the files together. People have a chance to talk to them. So when the file arrives at the mission, it's in very good shape.
Immigration officers were quite impressed by the quality of the applications they were receiving once they went through a visa application office. That's quite a new initiative that the department has not yet done any evaluation on, but it's quite an interesting concept in terms of efficiency.