Thank you, Mr. Chair.
The overall case management system was a response by the department to a recommendation we made in 2000, dealing with all the technological difficulties. The project commenced in early 2001.
In 2006, the office conducted another audit on major IT projects: we had already noted numerous difficulties related to the system. So we looked at it and we noted quite a wide range of problems in terms of the definition, scope and management of the project.
Obviously, some things were important. For example, in 2003, when we separated the activities... we sent a number of things to the Canada Border Services Agency. This led to questions about various things.
The project experienced significant cost overruns. The scope of the project had to be restricted. Ultimately, it should be in place by June 2010. So we see the light at the end of the tunnel. Let's say that it was not a great IT development success story.