Yes. This has not been one of the success stories in computer program development.
We looked at the management of large IT projects specifically in 2006. We looked at the global case management system, and we noted a number of problems, such as changes in scope. One of the big difficulties was getting the funding for the project. As well, there was a lack of people with the skills needed to do it, and the program was more complex than people had anticipated initially. There have been a number of challenges and difficulties along the way.
This has always been a very important system, because people in those missions are just overwhelmed with paperwork, and in this day and age, one would expect systems to be computerized. It is supposed to come out in June of this next year. It is hoped that it will increase efficiencies, but as Mr. Flageole mentioned earlier, in the intervening time there have been many changes and many advances in electronic processing, and the department will probably have to look at those fairly rapidly, because the system was developed several years ago.