I suppose I just look at my own experience. We all have those in our particular constituency offices. There's no question that some areas are more difficult to deal with than others. It could be any number of reasons. You mentioned language and percentages of skilled workers. It could be all kinds of things. As you just said, Ms. Fraser, it could be volume.
I'm trying to get at whether there are particular areas, particular jurisdictions. I don't know whether I want to name any. Are the overseas operations working better? Maybe that wasn't part of your audit, but are our overseas operations in one jurisdiction more of a problem than in others, or is it just, as you say, different issues such as skilled workers, volume, and those types of things?
I'm looking at the efficiency of Canadian operations overseas and whether there's a problem with the efficiency of those particular areas.