For our agency, the best practice remains teaching newcomers how to learn a language, either French or English. They came here at level 1, or below level 1, and you can see the progress; by the end of the year, they manage to speak either French or English very well. For our society, that's the best practice, the first best practice being English.
Number two is to continue supporting the employment training. Once they learn English they need to get a job, so training them for employment remains very, very important.
The third one, I will say again, is the soft skills.
The fourth one is to develop a kind of cooperation/collaboration among immigrant service agencies all over Canada with agencies like CIC.