That is a very good question because it is at the heart of the issue. With respect to the ability of organizations like our own, it's all very well, they can do a lot, but they can't do everything. It's our institutions that need to integrate the immigrants. They can start by facilitating access.
How can we have a leveraging effect? Obviously, there are two ways of doing this. We respond to demand on the part of public institutions when they are dealing with a clientele they are not familiar with, because not only are they not familiar with the languages and the cultures, but also with the appropriate ways to intervene.
Scientific studies have shown that in order to be able to provide quality public services to an immigrant who does not know the language nor the system, you need one and a half times the amount of time compared to anybody else. However, public investments do not support this.
First, staff do not have an opportunity to acquire intercultural training. Nobody is a specialist in that area but it can be learned. Then the necessary resources have to be provided. With respect to having a leveraging effect, we respond to emergency one-time requests in order to provide a physical presence in these public institutions. We must—and we have started to do this at the Maison internationale—provide intercultural training and diversity management to help these public institutions.