Clearly 10 years is excessive, but that often has to do with the abilities of the people judging the case. When you have civil servants who are dependent on their jobs, serving as the interviewers, we don't think that is going to speed things up. In fact, it will likely lead to more mistakes, which is the experience in other countries where civil servants have performed this function.
Again, these are people who are dependent on their employers' decisions, and that will enter into the determination process. That will delay things further, because appeals will be made.