In the beginning there should be adequate time, depending upon their circumstances and what documents are required. That should be considered, but a qualified person should be making that consideration. It took them an extra day to get some of their documents. On the 31st day Rashida and Noorunissa were denied because they were late by one day. Special consideration could have been given there, and maybe this process would have been shortened by two years.
On May 27th, 2010. See this statement in context.