I feel that way, and I have some audits that I can provide at a later date. The people who are handling these cases need to be trained and qualified. These are like court cases, akin to a murder charge or something very serious. One audit I have—I don't have it handy—shows that people are not properly trained or qualified, and there's a high turnover of officials.
On May 27th, 2010. See this statement in context.