Let's be honest. Sometimes we're talking about people who are illiterate. So they're not actually writing their own story here; they're actually able to relate their own story in their own words and then subsequently amend it, even upon the advice of counsel. I don't understand why there's this notion that trained public servants who are working in the refugee board are somehow going to be aggressive or hostile when faced with particularly bona fide refugees or any claimant.
Right now you come, you make your claim at the port of entry, you're taken into an interrogation room, you meet someone who's wearing a uniform, and you're interviewed. Then they give you a form and say they'll get back to you. They don't see someone from the IRB for 19 months.