Let me ask you about the PIF, the personal information form, and the procedure, which is the hearing. Right now there is an additional layer, which is the interview, and then there is the hearing. What if we removed the interview and asked the officers to explain the refugee law; explain that they need to go to people who are qualified as consultants and lawyers? They would give them basic information to prevent the claimants from believing the snake-oil salesmen out there so they would understand. Rather than doing an interview, just give them basic information upfront. That would skip four or five days. It wouldn't matter, because it's not an interview. Then we'd leave the PIF and the hearing for within 60 to 90 days.
Is that something you would be comfortable with? Do you think that would be easier, rather than having the interview--whether it's six, 12, 15, or 20 days--where people may not come to terms with their problems?