The other aspect of this--and we've had a lot of questions and a lot of comments on this through our hearings--has to do with the information-gathering interview process. I think it's important to get on the record from your perspective how vulnerable claimants would be dealt with, or just a general overview of how the information-gathering interview or process will go for the first interview process.
On May 31st, 2010. See this statement in context.