Thank you.
Ms. Tapley, you said that people use consultants for various reasons. One of those reasons, from my experience in talking to people who have used consultants, is that they feel that the forms are complex and difficult to fill out.
What is the department doing to simplify the forms, the process, so that applicants don't have to resort to using immigration consultants? I know you touched on it, but if you can, expand on that.