What are our complaints largely focused upon? I think that's a very good question.
The largest number of complaints that CSIC receives with regard to its members are fee disputes, number one; secondly, protection of client property, which is return of original documents; and the third level of complaints we receive is with regard to competency of service, where the client feels that perhaps they have not been properly represented. Obviously some of those may be justified, and some may simply be situations where the client didn't get the result they wanted and feel that the representation wasn't sufficiently rigorous or within the law.
Those are the three main areas of complaints that we receive.