Usually, as far as the educational component goes, during our seminars and other meetings, we are in direct contact with Citizenship and Immigration Canada, Immigration-Québec, Human Resources and Skills Development Canada and its Quebec counterpart, and Service Canada. We try to pinpoint the mistakes people make most often in order to correct them and let our members know. We have a website and a discussion board. We are always trying to make improvements, and we send our members information about how to correct the way the forms are filled out and delivered.
Therefore, I feel that we are working on improving the departmental system, which is overly complicated.