Other than providing information on those sorts of infractions, our main remedy in dealing with these people is to either pass the information about infractions to the authorities, or in the case of unauthorized paid representatives, bar them from appearing before the board. As I mentioned earlier, I think that bumping up to a rule of our policy is extremely important.
I don't know if you want to hear a bit more about that policy. It is quite proactive. We don't simply wait for information. The member and any employee of the board are trained to observe certain things. For example, if we're in front of someone who has appeared many times in the past as a paid representative, and all of a sudden they start appearing before us with some frequency as an unpaid or pro bono representative, we're going to ask some questions. The sheer volume of cases can lead us to ask questions. Information we receive from a Federal Court file we might be watching or information we receive from portfolio partners such as CBSA and CIC are all relevant to that.