Yes, there's a delineation there. As for telling them that these are the required documents that the visa office says are required for this application, I don't think that's really giving advice if it's totally transparent. The problems we've had are where they're asking for documents that are actually not required but they just think they are because they don't know the rules.
But also, there is the danger of creating the impression that they're there to advise the people, so it's just one of the education things that you need to make really clear. Because they do a service, they make it easier for our visa officers to make decisions because they know they're getting complete applications. That's why the government wants to do it. That's laudable. The problem is to make sure that you're making it really clear in those agreements that the people are not doing anything more than just basic assembling of applications.