Mr. Chair, I'll start, and then we'll turn it over to CIC.
As Mr. Ricard mentioned, the act of establishing service standards has several benefits, including increased accountability and transparency. We note this in several places in our chapter. It gives all stakeholders—the department, Canadians, new Canadians, members of Parliament—a better sense of what processing times are. Measuring performance can give the department a sense of where it is and where improvements can be made. So this information is of paramount importance to the department in managing its program.
Perhaps the department would like to respond as well.