Much of the emphasis is on providing accurate information to people. Instead of thinking that they're going to have their spouse here within 12 months, they realize it's going to be 20 months, or whatever the number is. Even though the emphasis is on telling them that it's going to take them 20 months, so they actually have the right expectations, isn't there a sense that they might be pleased to know how long it's going to take, theoretically, except they'll be so disappointed that it's going to take closer to two years to have their spouse come over that knowing that it's actually 20 months isn't going to help? We can talk about great service performance, under these metrics, and yet not talk about actually delivering what is within people's expectations of how long it should take to sponsor a loved one to come over.
Maybe CIC could respond to that.
Please go first, Mr. Wheeler.