Merci, monsieur le président.
Something struck me, Mr. Yeates, in your presentation. You mentioned using more of Twitter and Facebook. I'm a huge user of social media myself, but as such, I and many employers and institutions have realized what a tremendous time waster it can be. I'm assuming that the use of Twitter and Facebook would be folded into the recommendations that CIC is working on to improve collection and analysis of feedback and complaints, rather than actual service delivery through Twitter.