I think that question hits the dilemma right on the head. We've been publishing processing times for many years. I think for most of the clients we deal with, that probably is the key metric as far as they're concerned. It's not the only one. We have qualitative dimensions of service standards in terms of how quickly we might respond to somebody, say in a call centre, in terms of answering the phone, or the nature of the interactions with our staff and whether they are professional, courteous, respectful, and those kinds of things. Those are all important, but I think at the end of the day, most of the public are most concerned about how long it's going to take their application to be processed. I think it's quite correct to have a standard per se, which for us is mostly going to deal with our processing times.
I would just say to the committee, Chair, that as we embark on this process of developing service standards for all of our business lines, a lot of that's going to be about translating our processing times into a service standard, because we are bound by the levels plan and other things.