Mr. Chairman, there is no doubt that we face challenges once in a while, including problems with certain embassies in certain missions. These challenges vary all the time.
On how we monitor that, we look at processing times across missions and lines of business. One of our dilemmas is to what extent we can expect processing times or a service standard to be the same in each mission around the world. It is a big challenge in the business we do, given the circumstances we face, the number of countries a particular mission may be serving, and the different logistical and other issues that may exist in that region of the world.