No. I will clarify the paragraph you are referring to. What we were simply trying to say in this paragraph is that, at a certain point, given the means of communication the department had, the information provided on a same subject was not consistent. It's not that we assessed or measured these things; it was simply a fact. If people sent information by letter or online, they were not afforded the same response time. This technical problem was solved, I believe, or it is in the process of being solved.
What I mean to say by this is that the purpose of our audit was simply to see whether there was a mechanism to establish service targets. After that, the department would measure its service performance. But, in our case, we did not attempt to assess a service performance.