Thank you, Mr. Chairman.
Thank you to all of you for being here today.
In your report, as far as the audit is concerned, you raised the issue of consistency of service and the information which is provided, whether that information is provided online, on the phone, or by letter. I could not find any detailed information on whether you examined the consistency of services provided abroad. You talked about the various service points throughout the world.
As members of Parliament, we have several concerns, including this one: depending on the embassy we deal with in a given country, the information we are given will be more or less transparent, and the ease, speed and quality might vary, as well as the quality of the service we receive.
Is this simply a false perception on the part of members of Parliament? In other words, it seems that the service we receive varies greatly from one CIC office to the next, depending on where it is located. Perhaps you have also looked at this issue and concluded that the services provided throughout the world are uneven.