Normally when there's a crisis situation, first of all we look at the level of crisis that exists. We tend to put some special program in place, but we will not normally add significant resources to dealing with the issue. Because we were preparing for our global case management where we want to use the system much more as a virtual network where we can move work to where people are, we were able to mobilize a lot more people from the Haitian family connection, Haitian groups that could speak Creole, that type of thing. A lot of people from the call centre supported us. We had a lot of officers throughout our network who had worked in Haiti before who we were able to bring into the office in Ottawa.
Rénald, do you want to...?