I can only add that I'm not sure we had ever had a crisis of that magnitude before. We've had a few. The last one of that magnitude would be the tsunami, for instance, but it was much more spread out. We had clients from different countries in different situations.
But for something like Haiti, we've put in a lot of effort in terms of the number of decision-makers, resources, care with the applications. When we mentioned the 12 weeks processing time, it meant very often not only that we would ask people to do medical forms, but we would phone them every two days asking if they had done them to make sure, or if they needed some guidance.
We've used new tools as well. We often use text messaging to get in touch with clients. We had done that in other circumstances, but with Haiti it was sometimes the only means to communicate with individuals.