There is no problem getting a claim reimbursed when the money is owed directly and CIC agrees that the claim must be paid. The problem is more that there is no agreement spelling out which products or services are covered. However, claims are reimbursed quickly when it is clear that a product is covered. Correct me if I'm wrong, but delays are encountered only when there is a disagreement over coverage.
On February 3rd, 2011. See this statement in context.