Thank you for that. That point is actually pertinent to this discussion, in part because one of the things you've heard already is the complexity of servicing multiple needs with, in our case, one worker. The challenge around that is that we have to adapt. When we have workers we are able to access the resources already available. But if you ask the individual to do that, it's going to be a challenge, it's going to take them time, and most likely, as we've seen, individuals fall through the cracks.
On February 10th, 2011. See this statement in context.