We also said when we were studying the best practices, having partnerships with different organizations working together is a very good model. It eliminates duplication, it helps the clients by having one-stop shopping rather than going to different agencies. It was a lot of work putting it together and having the agencies trying to work with each other. I know that was happening, but again there was no inkling that this was going to come down. So a lot of agencies, I suppose, ended up wasting a lot of time and a lot of energy imagining what's possible and then they got a rude shock. Is that what actually happened?
On February 10th, 2011. See this statement in context.