First of all, the wait times are not necessarily the result of best practices. As I indicated at the outset, because of the characteristics specific to the different offices, it sometimes happens that a best practice used in one centre cannot necessarily be applied in another. In certain regions — and this has been proven —, a good many clients have very similar backgrounds. The efficiency of the processing of these applications therefore varies from mission to mission. For example, in the Nairobi office, an officer may process applications from people originating from eight different countries in the course of one and the same day. It therefore varies.
We do hold meetings on occasion. As a matter of fact, my colleagues are here, by pure coincidence, for a meeting that starts tomorrow and will continue until Friday. During these meetings, we have a lot of discussions with regard to these best practices. During our monthly conference calls, we have similar discussions. We publish a bulletin on best modernization practices. We also speak with each other every day by telephone. Also, since our officers cross-post with colleagues, in other words move around from office to office, our best practices are transferred from office to office.
Mr. Frank, Mr. Manicom and myself have all filled the same position at different times. I did things that they benefitted from, and vice-versa. We share a lot of this kind of information.