I'll keep them separate for the moment. Specifically with respect to communicating with clients, with stakeholders such as yourselves, and other people who are interested in operations at this mission, I believe it was in 2008, just prior to my arrival, that we received incremental resources to staff a client service unit.
The client service unit has since been tasked with ensuring that our response times go down and the quality of our responses go up. I don't have specific details at this point, in terms of statistics, but I do know that our client service unit has a service standard of five days to respond to incoming e-mails, and that they have met that of late. They actually have exceeded it from time to time.
That is not to say that we cannot improve the level of service we provide people who ask questions of us. We are working on that, and we're developing tools that will be able to improve that yet again. I'm not trying to say that we're there yet, but we certainly have improved.
I sincerely hope that your constituency offices, your constituency staff, have noticed at least a marginal improvement in that.