I can only speak for Nairobi.
I don't know if my colleague wants to address it from an international region perspective or not.
No? Okay.
For Nairobi, then, certainly a proportion of the processing is, as you say, empty time. It's sitting, not being actively pursued. However, that proportion of time is much less. Although I haven't quantified it, per se, since my arrival here I get the impression that a lot of it has to do with the infrastructure, with the communications of cases here.
I can't adequately describe in a brief response the difficulties that we have in contacting our clients. The phone doesn't work; although they have mobiles, and mobile phones continue good penetration into the market, they're not reliable, and people don't always have access to them.
The mail does not always work. People may have access to an e-mail address, but they only infrequently check it because they don't have daily access to computers.
It's a huge problem, and we've gone to the stage of trying to contact our clients directly. We try to contact their sponsors directly, we contact stakeholders in the application, wherever they may be. I've even used the services of members of Parliament to assist me in establishing contact with applicants. So that's part of the problem.
Another part of the problem is the complexity of the cases. Cases are legally complex, they're procedurally complex, and that slows processing as well.
Fraud is an issue here. If we have to send a document--